Frequently Asked Questions

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How does an Online Physiotherapy Appointment work?

For all questions regarding online appointments, including what to expect, what to wear, technological requirements, security and billing practices, please see my Online Physiotherapy page.


Does insurance cover the cost of physiotherapy?

Physiotherapy is covered under most private insurance plans, including online physiotherapy appointment. Please check with your insurance provider for details.

Note: We do not bill your insurance directly. You will be asked to pay for your bill, then submit the receipt to your insurance company for reimbursement.


Do I require a doctor's prescription to see a physiotherapist?

You do not require a doctor's prescription to see a physiotherapist; however, you may require a prescription to have the treatment reimbursed by your insurance company. Sunlife Insurance has recently lifted the requirement of a doctor’s prescription for insurance reimbursement. Contact your local insurance provider for confirmation.


How many appointments will I require?

This depends on the nature and severity of your injury.  We will be able to get a better evaluation after the initial assessment.  Most injuries will require between 4 to 8 treatments.


How long is a treatment?

Initial appointments are 60 minutes and most follow-up sessions will be 30 minutes for all in person and online appointments.


What are your hours?

I work a variety of different hours Monday to Friday.  I start as early as 8:30 am and work as late as 6:30 pm on various days. Please see the contact page to check my availability or book an appointment by clicking here.


Where can I find parking?

Parking is free at City Center for 90 minutes with a valid parking ticket. There is an app to download to get your free parking coupon, but if you can’t figure it out don’t worry, bring up your license plate number and we will do it for you in the clinic.


I had a car accident can I pay with my motor vehical insurance?

Unfortunately, Active Health Institute does not see patients that are claiming their treatment costs under any motor vehicle insurance. I will be able to help you with your injury only if you are not submitting through motor vehicle insurance. Sorry for the inconvenience. 


Do you take patients that are seeking treatment for a WSIB claim?

Unfortunately, Active Health Institute does not see patients for a WSIB claim. Sorry for the inconvenience.