Frequently Asked Questions


Does insurance cover the cost of physiotherapy?

Physiotherapy is covered under most private insurance plans. Killens Reid Physiotherapy does not bill your insurance directly. You will be asked to pay for your bill, then submit the receipt to your insurance company for reimbursement. Please check with your insurance provider for details.

Do I require a doctor's prescription to see a physiotherapist?

You do not require a doctor's prescription to see a physiotherapist; however, you may require a prescription to have the treatment reimbursed by your insurance company.  Contact your local insurance provider for clarification.

How many appointments will I require?

This depends on the nature and severity of your injury.  We will be able to get a better evaluation after the initial assessment.  Most injuries will require between 4 to 8 treatments.

How long is a treatment?

Initial appointments are 60 minutes and most follow-up sessions will be 30 minutes.

What are your hours?

I work a variety of different hours Monday to Friday.  I start as early as 7 am and work as late as 7 pm.  Please contact the Killens Reid Physiotherapy clinic to check my availability or book an appointment.

Where can I find parking?

There is some street parking around the clinic, and several pay parking lots.  We are also located one block from many major OC Transpo bus routes.  Please come a few minutes early as it can occasionally take a few minutes to find parking. Killens Reid Physiotherapy does not validate parking tickets.

I had a car accident can I pay with my motor vehical insurance?

Unfortunately, the Killens Reid Physiotherapy Clinic no longer takes patients that are claiming their treatment costs under any motor vehicle insurance.  Sorry for the inconvenience. 

Do you take patients that are seeking treatment for a WSIB claim?

Unfortunately, the Killens Reid Physiotherapy Clinic does not see patients under a WSIB claim. Sorry for the inconvenience.

Can you recommend a nutritionist?

Yes I can.  Alexe is a excellent nutritionist and sports dietitian.  You can visit her site here.  She is avalible for consultation in both English and French.